Privacy Policy ngso77 — Your Personal Data Protection

Ngso77 collects your personal information solely for the purposes stated in this privacy policy. We believe in the principle of data minimisation — we only collect what is genuinely necessary to deliver the best service to you.

There are two main categories of information we collect: information you provide directly when using the ngso77 platform, and information collected automatically through our technical systems.

You have the right to decline providing certain information, though this may affect our ability to fully deliver ngso77 services to you. For example, without completing the KYC process, your withdrawal limit will be restricted in accordance with our platform policy.

Every piece of information we collect is used for a clear and lawful purpose. ngso77 does not use your data for any purpose other than those stated below, unless you provide specific consent for additional purposes.

• Account management: Creating, verifying and maintaining your user account on the ngso77 platform, including secure login processes and two-factor authentication.
• Transaction processing: Processing deposits, withdrawals and all financial transactions you make through the ngso77 platform quickly and accurately.
• Fraud prevention: Analyzing transaction patterns and gaming activity to detect and prevent fraud, money laundering and platform abuse.
• Regulatory compliance: Meeting legal obligations including KYC requirements, AML reporting and record-keeping as required by relevant authorities.
• Customer support: Helping you resolve inquiries, complaints or technical issues that arise while using the ngso77 platform.
• Responsible gambling: Monitoring your playing patterns to identify early signs of problem gambling and providing appropriate assistance or limits where necessary.
• Platform improvements: Analyzing aggregated and anonymized data to improve the overall performance, stability and user experience of ngso77.
• Marketing communications: Sending promotional notifications, bonus offers and platform updates — only to members who have consented to receive such communications.

Ngso77 is firmly committed to the principle that your personal data is a trust that must be taken seriously. We do not share your personal information with any party for marketing or commercial gain. However, there are limited situations where data sharing is necessary for the operation of our platform:

• Licensed payment processors: Required transaction details are shared with licensed payment processors such as DuitNow, FPX, Touch 'n Go, and GrabPay operators solely to facilitate the processing of your financial transactions.
• Game providers: Your username and account ID are shared with licensed game providers to grant you access to their games through the ngso77 platform. These providers are bound by strict confidentiality agreements.
• Identity verification services: Your KYC documents are processed through a licensed, third-party identity verification service that complies with international security standards.
• Statutory authorities: ngso77 will disclose information lawfully requested by competent authorities, courts, or law enforcement bodies as required by applicable law
• Analytics and security: Aggregated and anonymised technical data is shared with analytics and security service providers to improve performance and protect the ngso77 platform from cyber threats.

The ngso77 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members interact with our platform. The following are the types of cookies we use:

• Essential cookies (required): These cookies are required for core platform functions such as login session management, form security and language preferences. They cannot be disabled.
• Performance cookies: These cookies collect anonymous information about how you use the platform — pages visited, time spent and errors encountered — to help us improve overall performance.
• Functional cookies: These cookies remember your preferences such as display language, game settings and interface preferences so you don't have to reconfigure them every time.
• Marketing cookies: Used to display promotions and offers relevant to your interests. You can disable these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect your experience on the ngso77 platform. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.

Ngso77 invests seriously in security infrastructure to ensure your personal data is always protected. Our security approach uses a multi-layered defence model encompassing technical, operational, and organisational measures.

• Data-in-transit encryption: All communications between your device and the ngso77 servers are protected by TLS 1.3 protocol, ensuring data cannot be intercepted during transmission
• Data-at-rest encryption: Data stored in the ngso77 database is encrypted using AES-256 algorithms, including sensitive information such as passwords stored in hashed form that cannot be decrypted.
• Strict access controls: Access to member data is restricted on a need-to-know basis. All staff access is logged and periodically audited to detect any suspicious activity.
• Regular security testing: ngso77 conducts regular penetration testing and security audits by independent security experts to identify and patch any vulnerabilities before they can be exploited
• Incident response plan: ngso77 has a comprehensive incident response plan. In the event of a data breach, we will notify affected users within the timeframe required by applicable law

Ngso77 respects and protects your rights regarding personal data. As an ngso77 member, you have the following rights, which you may exercise at any time by contacting our support team:

• Right of access: You have the right to know what personal data we hold about you and to receive a copy in a readable format.
• Right to rectification: If any of your personal information is inaccurate or out of date, you have the right to request that we correct or update it promptly.
• Right to erasure: You may request deletion of your personal data under certain circumstances, subject to record-keeping obligations required by law.
• Right to restriction of processing: In certain situations, you have the right to request that we restrict how we use your data while awaiting the outcome of a dispute or review.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another operator.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or purposes based on our legitimate interests.

Ngso77 does not retain your personal data longer than necessary for the purpose for which it was collected, or as required by applicable laws and regulations. The following are our general data retention guidelines:

• Active account data: Retained for the duration your account remains active on the ngso77 platform and for the stipulated period following account closure.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date as required by Malaysia's tax laws and AML regulations.
• KYC documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later, in accordance with legal requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical data and logs: Retained for a maximum of 90 days for security and technical troubleshooting purposes.

Once the relevant retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to your identity. Our secure deletion process uses methods that ensure data cannot be recovered.

The ngso77 platform may contain links or references to third-party websites or services in certain contexts. The ngso77 privacy policy applies only to our own platform. ngso77 is not responsible for the privacy practices or content of third-party websites that you may access through our platform.

When you access game provider or payment processor services through the ngso77 platform, you are also subject to the respective privacy policies of those entities. We recommend reading and understanding the privacy policy of each third-party service you use.

Ngso77 reserves the right to update or amend this privacy policy from time to time to reflect changes in our data practices, new legal requirements, or changes in how we operate the platform. Any material changes will be communicated to you via:

• Email notification to your registered address at least 14 days before changes take effect.
• A clear notice displayed on the ngso77 platform login page during the notice period.
• The effective date is clearly stated at the top of this document for easy reference

Continued use of the ngso77 platform after the effective date of any changes constitutes your acceptance of the updated privacy policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this privacy policy or how ngso77 handles your personal data, our Data Protection Officer (DPO) team is ready to assist. We are committed to responding to every enquiry thoroughly and in a timely manner.

• Live chat: The fastest channel for urgent enquiries — our team is online 24 hours a day, 7 days a week
• Official email: [email protected] — for written enquiries and formal data requests
• Response time: General inquiries answered within 24 hours; user rights requests within 14 business days.

To submit a formal request regarding your data rights (access, correction, deletion, and so on), please contact us through the channels above and include your full name, ngso77 username, and the specific details of your request. We may need to verify your identity before processing the request to protect the security of your account.